Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Western Michigan Comprehensive Treatment Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Western Michigan Comprehensive Treatment Center.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

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When an individual chooses to embark on the road to recovery at Western Michigan Comprehensive Treatment Center, he or she will be supported and cared for every step of the way.

Each patient is provided with an individualized treatment plan that details the medication prescribed, the required dosage that will meet his or her needs, and the types of therapeutic interventions that will enhance the process of recovery. Because of the level of customization afforded to each patient’s treatment plan, the cost of services rendered can vary from one patient to the next.

In order to eliminate any worry or confusion with regards to the cost of care at our center, we make it a priority to discuss our payment policies before a person begins treatment. The following policies apply to every patient and will be reiterated at the time of your intake assessment:

  • Patients are required to pay for their intake and other services upfront.
  • Our center accepts cash and most insurance plans.
  • Out staff can verify insurance benefits and eligibility for reimbursement prior to the start of treatment.
  • Even if a patient wishes to use his or her insurance for payment, he or she will still be required to pay for services before receiving treatment. Our center can provide a billing statement that can be submitted to one’s insurance company for reimbursement at a later date.

If you or a loved one has any further questions about the cost of care at our center or our payment policies, do not hesitate to reach out to our intake team today. We are happy to speak with you or someone you care about so that a brighter, healthier, opioid-free tomorrow can be realized today.